Hello Aries and you are very welcome in our company!
Since you represent GearBest, I would like to ask you a question, which it has been a great issue of conversation in our forum recently:
We have read in your on-line store that in the description of many devices, you have added this note:
"This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty."
So, I would like to ask you, a couple of questions about this note and I, please, expect a clear clarification on this issue:
1. Can or we can not install, flash or upgrade our "GTV-GREEK ROM" in our Xiaomi devices?
Obviously we are talking about a custom rom and also some kind of this rom, it makes the device rooted and in some cases adds some extra MODs in the device. Will we still have the official warranty which Xiaomi offers to their clients or are we going to lose it, because of this fact?
2. Why in other on-line stores there is not this restriction and our mobile phones enjoy normally Xiaomi's warranty, no matter what kind of rom it is flashed in the device?
My question cames with great respect for your desicion to release this note above, but it is an issue, which engages many of our members, so I would, please, like a clear answer on this!
Thank you for your time and I am sure that you can understand the importance of this question.
Since you represent GearBest, I would like to ask you a question, which it has been a great issue of conversation in our forum recently:
We have read in your on-line store that in the description of many devices, you have added this note:
"This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty."
So, I would like to ask you, a couple of questions about this note and I, please, expect a clear clarification on this issue:
1. Can or we can not install, flash or upgrade our "GTV-GREEK ROM" in our Xiaomi devices?
Obviously we are talking about a custom rom and also some kind of this rom, it makes the device rooted and in some cases adds some extra MODs in the device. Will we still have the official warranty which Xiaomi offers to their clients or are we going to lose it, because of this fact?
2. Why in other on-line stores there is not this restriction and our mobile phones enjoy normally Xiaomi's warranty, no matter what kind of rom it is flashed in the device?
My question cames with great respect for your desicion to release this note above, but it is an issue, which engages many of our members, so I would, please, like a clear answer on this!
Thank you for your time and I am sure that you can understand the importance of this question.